Suzy Says! not working? Known bugs and what players did

These are the problems players have reported in the comments on the game’s itch.io page as of 14 November 2026, with any answer that was posted. We are not the developer and cannot fix the game.

Reported problems

Problem	Report	What is known
Black screen and no sound after answering the phone	Reported by one player, who waited half an hour.	No fix posted. The lights going out after the call is part of the story: find the light switches.
Can’t place the fourth candle on the mat	Reported by one player.	No fix posted.
The kitchen light won’t turn on	Reported by several players; the switch makes a sound but the room stays dark.	It behaves this way in every recording we checked, so it looks intended.
A new run starts with late-game commands, or with “Snap the DVD”	After finishing once, the first objective can be “Snap the DVD” and Suzy can open with house commands.	Appears to be how replays work. One player got a clean first-time start back by deleting the game and unzipping it again.
A strike for a command that had no “Suzy says”	One player reports Suzy talking over herself and giving two commands at once.	No fix posted.
Wrong subtitle near the end	Pointed out by a player at launch.	Fixed by the developer on 8 November 2026.

How do I restart Suzy Says! from the beginning?

There is no reset option that players have found. The answer given in the comments is to delete the game folder and unzip the download again.

The game won’t open

It is a Windows game. It will not run on a Mac, a Chromebook or a phone.
Unzip the whole folder first. Running the game from inside the zip leaves its files behind.
If the download is not 242 MB, it did not finish. Download it again from itch.io.

Where do I report a bug?

In the comments on the itch.io page. The developer fixed the subtitle bug the day after a player posted it there.